GYMSTE

GYMSTE Mini Stepper + 26-Piece Resistance Band Set

✅ Mini Stepper Machine

• Compact stair-climbing motion for cardio and leg toning

• Built-in LCD display (steps, time, calories)

• Heavy-duty steel frame, 330 lbs (150 kg) weight capacity

• Hydraulic shock absorbers for smooth movement

• Non-slip pedals and stabilizing base

✅ 5-Level Loop Resistance Bands Set

• 5 different tension levels (X-Light to X-Heavy)

• Ideal for glutes, arms, legs, and full-body activation

• Made from 100% natural latex

✅ 21-Piece Tube Resistance Band Set

• Color-coded bands with carabiners for adjustable resistance

• Can be used individually or combined for up to [XX lbs/kg]

• Includes:

  • 5 × Resistance tubes

  • 2 × Handles

  • 2 × Ankle straps

  • 1 × Door anchor

  • 1 × Carry bag

  • 10 × Accessory clips

✅ Extra Accessories

• Ankle handles for leg workouts

• Door anchor for upper-body training

• Carry bag for easy storage

• User manual + quick start guide

• 1-Year limited warranty

Worldwide Shipping

We proudly ship worldwide to most countries.
All orders are fulfilled and shipped directly from our international warehouse in China.

Processing & Delivery Time

• Processing time: 1–3 business days

• Average delivery time: 10–30 business days depending on destination

• Most customers receive their orders within 14 days (including processing).

• After dispatch, average delivery takes 4–10 business days.

Please note that weekends or public holidays may affect delivery schedules.
We always do our best to ensure your order arrives as quickly as possible.

Order Fulfillment & Tracking

Once your order is processed and shipped, you will receive a tracking number by email (and by text if you provided a phone number).
You can track your package using the link included in your shipping confirmation email.
Please allow 2–4 business days for tracking updates to appear in the system after dispatch.

Wrong Address Disclaimer

Please double-check your shipping details before completing checkout.
If you entered an incorrect address, contact us immediately at contact@gymste.com
We try to process orders quickly, so once an order has been fulfilled, we may not be able to update the address.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
If your tracking information states that your package was delivered but you have not received it, please contact your shipping carrier directly using the details from your tracking page.

For further assistance, you can reach us anytime at contact@gymste.com and our support team will guide you through the process

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it (unworn, unused, with tags, and in its original packaging).

• Include the receipt or proof of purchase.

Items returned without prior approval or past the 30-day period will not be accepted.

2. Order Cancellations

Orders can only be canceled within 24 hours of being placed. After this window, your order will already be in processing and cannot be canceled.

3. How to Request a Return

To start a return, please contact us at contact@gymste.com.
If your return is accepted, we will send you detailed instructions on how and where to send your package.

• You must return the product in its original packaging.

• Items not returned in their original packaging will be eligible only for a partial refund (70%).

• Items sent back without an approved return authorization will not be accepted.

4. Return Shipping Cost

• Customers are responsible for return shipping costs, unless the product is defective or incorrect.

• We currently do not provide prepaid return labels.

• There are no restocking fees.

Refunds will only be issued for the cost of the returned items.
Any shipping costs, expedited processing, or insurance add-ons are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 30 days of delivery at contact@gymste.com with photo or video evidence.
Once verified, we will send you a replacement at no cost, using an expedited shipping method.

6. Refund Process

Once your returned item is received and inspected, you will receive an email notification confirming receipt and approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund after the standard processing time:

1. Check your bank or card account again.

2. Contact your payment provider, as refunds can take 2–4 business days to post.

3. If the issue persists, contact us at contact@gymste.com with your order number for further assistance.

8. Exchanges

If you wish to exchange an item due to personal preference (such as ordering the wrong product or color), you will be responsible for the return shipping cost.
We will send the replacement item once the original product has been received and inspected.

9. Return Address

All authorized returns must be sent to the address provided by our support team during your return approval process.
We cannot accept packages returned to any other address or without prior authorization.

We’re here to help with any questions about your order, product information, or general inquiries.
Our customer support team strives to respond to all messages within 24 hours (Mon–Fri).

📞 Phone Support

+1 (813) 522-7550
Available Monday to Friday, 9:00 AM – 6:00 PM (local time)
If we’re unable to answer immediately, please leave a voicemail, and a support representative will return your call as soon as possible.

📧 Email Support

For all inquiries related to orders, returns, or general questions, contact us at:
contact@gymste.com

We recommend including your order number in the subject line to help us respond faster.

📍 Mailing Address

GYMSTE
7901 4th Street North
St. Petersburg, FL, United States

Please note: this address is for correspondence only. Product returns should only be sent to the return address provided by our support team during the return authorization process.

🕒 Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
All emails and voicemails received outside business hours will be answered the next business day.