Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it (unworn, unused, with tags, and in its original packaging).

  • Include the receipt or proof of purchase.

Items returned without prior approval or past the 30-day period will not be accepted.

2. Order Cancellations

Orders can only be canceled within 24 hours of being placed. After this window, your order will already be in processing and cannot be canceled.

3. How to Request a Return

To start a return, please contact us at contact@gymste.com.
If your return is accepted, we will send you detailed instructions on how and where to send your package.

  • You must return the product in its original packaging.

  • Items not returned in their original packaging will be eligible only for a partial refund (70%).

  • Items sent back without an approved return authorization will not be accepted.

4. Return Shipping Cost

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect.

  • We currently do not provide prepaid return labels.

  • There are no restocking fees.

Refunds will only be issued for the cost of the returned items.
Any shipping costs, expedited processing, or insurance add-ons are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 30 days of delivery at contact@gymste.com with photo or video evidence.
Once verified, we will send you a replacement at no cost, using an expedited shipping method.

6. Refund Process

Once your returned item is received and inspected, you will receive an email notification confirming receipt and approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund after the standard processing time:

  1. Check your bank or card account again.

  2. Contact your payment provider, as refunds can take 2–4 business days to post.

  3. If the issue persists, contact us at contact@gymste.com with your order number for further assistance.

8. Exchanges

If you wish to exchange an item due to personal preference (such as ordering the wrong product or color), you will be responsible for the return shipping cost.
We will send the replacement item once the original product has been received and inspected.

9. Return Address

All authorized returns must be sent to the address provided by our support team during your return approval process.
We cannot accept packages returned to any other address or without prior authorization.